Thank you for choosing Upholstery Abu Dhabi for your upholstery, furniture repair, sofa reupholstery, curtain, and home furnishing services. We are committed to delivering high-quality craftsmanship and professional service. If you are not fully satisfied with your purchase or service, please review our return and refund policy below.
1. Return & Refund Eligibility
You may request a return or refund within 5 days of receiving your product or completion of service.
After 10 days from delivery or service completion, we cannot offer a refund or exchange under any circumstances.
To be eligible for a return/refund, the item must:
• Be unused and not installed (for products only)
• Be in the same condition as received
• Be in original packaging (if applicable)
• Not show any signs of damage, misuse, alteration, or incorrect measurements provided by the customer
We reserve the right to refuse returns that do not meet these conditions.
2. How to Request a Return or Refund
To start a return or refund request, please contact us at:
📧 Email: info@upholsteryabudhabi.ae
📱 Phone/WhatsApp: +971-55-472-2980
Please include:
• Order or invoice number
• Product or service details
• Reason for return/refund
• Clear photos (if damaged, defective, or incorrect item)
Once approved, we will provide return instructions.
⚠️ Items returned without prior approval may not be accepted.
3. Return Shipping
Defective, Damaged, or Incorrect Items:
We will cover return costs if the product is confirmed defective, damaged, or incorrect.
Change of Mind (Non-Custom Products Only):
Customer is responsible for return shipping costs.
We recommend using a trackable courier service, as we are not responsible for items lost during return shipping.
4. Custom & Made-to-Order Upholstery Services
All custom upholstery, sofa reupholstery, furniture repair, custom cushions, curtains, and tailored furnishing services are considered custom-made orders.
Custom orders and installation services are non-refundable and non-returnable, except in cases of:
• Manufacturing defect
• Wrong material supplied
• Service outcome significantly different from agreed quotation
Customers are strongly advised to confirm fabric selection, measurements, and specifications before order confirmation.
5. Restocking Fee
We do not charge any restocking fee.
Restocking Fee: AED 0.00
6. Refund Process
After receiving and inspecting the returned item:
• You will receive email confirmation of approval or rejection.
• If approved, refund will be processed through the original payment method.
Refund Timeline:
Refunds are processed within 10–15 business days, depending on your bank or payment provider.
Shipping and service charges (if any) are non-refundable unless the return is due to our error.
7. Damaged Deliveries
If your item arrives damaged:
• Take clear photos of packaging and product.
• Contact us within 48 hours of delivery.
Failure to report within 48 hours may affect eligibility.
8. Order & Service Cancellations
Orders can be cancelled within 24 hours, provided work has not started.
Once fabric cutting, upholstery work, customization, or installation has begun, cancellation may not be possible.
9. Contact Information
For any return, refund, or cancellation inquiries:
📧 info@upholsteryabudhabi.ae
📱 +971-55-472-2980
Upholstery Abu Dhabi – Professional Sofa & Furniture Upholstery Services